Get Support

Welcome to the Residential, Commercial, and Industrial solar offers support page for our users. Please fill out the below webform to get assistance on your product.
Product range: XW Pro, XW+, SW, MPPT, CL, TL, RL, and Accessories

If you’re an installer, please click here. If you’re searching support for utility-scale products, please click here.

In the light of the evolving COVID-19 (Novel Coronavirus) situation, and with the health and safety of all our stakeholders as our top priority, a large proportion of our employees are working from home. Although our tools and systems have been designed to ensure perfect continuity of our activities, you may find it more difficult to reach us by phone. We strongly recommend using the online form.

Upon submission, an e-mail will be automatically sent to you confirming the ticket creation. Please check your SPAM folder if you are not getting any message. If you have an additional question related to this request, hit the reply button on the mail you receive to keep the reference.

How do I find my part number and serial number?

Solar Business Head Office

3700 Gilmore Way
Burnaby BC
V5G 4M1


United States Office

Suite 318
8700 Turnpike Rd
Westminster, CO 80031


France Office

38X – 140, Avenue Jean Kuntzmann
Montbonnot Saint Martin
38334 Saint Ismier Cedex