Be flexible with Schneider Electric Solar Services contracts

The contracts we offer allow you to select several levels of key performance indicators:

Availability guarantee
Response time
Time to fix
First time fix rate (FTFR)
Spare parts availability

Services are designed for the following utility-scale inverters:

Conext SmartGenTM Power System (SPS): NA + IEC versions
Central inverters
Conext SmartGenTM series
ConextTM XC series
ConextTM GT series

Choose the option you prefer with a long-term contract to secure and sustain your assets throughout their lifecycle or with an on-demand service to match specific needs.

Long-term contracts

 

 

On-demand Services

We can support you whenever you need through the following services:

  • Spare parts: Easy access to spare parts is a key requirement when you are looking to maximize the uptime of your PV power plant from both and availability and budgetary perspective.
  • Commissioning: Schneider Electric has already commissioned over 10 GW of inverters for PV power plants so we have the experience you would expect from a trusted partner.
  • Preventive and corrective maintenance: if you like flexibility but still want to benefit from our expertise and support; our customer care centers around the world are here to respond to your request and plant on-site intervention as needed.
  • Audits (inverter and site): to ensure the efficiency of your plant, our expert teams could bring you support to realize accurate diagnosis.
  • Schneider University: we train our field technicians for operational excellence in our worldwide competence centers.
  • On-site technical support: our global footprint with local experts are available to fix your technical issues on-site

 

Safety is our priority

We ensure our experts have a full knowledge of safety rules

Sophisticated LOTO (Lockout-Tagout)

  • No live work allowed: Multiple LOTO points to isolate specific areas, creating a way to work on the inverter without full PPE Ability to access certain areas of the inverter without shutting down operation of the complete skid
  • Opening critical cabinet doors will trigger the inverter to stop power production

Access control

  • Password protection controls the access rights of users and field service engineers: All information is pushed to the Cloud for remote diagnosis and degradation monitoring (if the system is connected to the Cloud).
  • A safety form to ensure safe situations on site

Office

  • Receive work order
  • Study the mission
  • Get ready
    • Identify the work to be done
    • Prepare the work plan
    • Prepare the safety equipment

Site

  • Arrive to site
  • Prepare to execute work task
  • Perform site safety inspection

iAuditor

  • Download the “Solar Services Schneider Electric” form
  • Fill the form
  • Create a PDF report
  • Send the report to yourself via email
  • Share with dispatcher

DSI

  • Save the report in your device
  • Attache report to your work order

Compliance with standards

For Conext SmartGenTM inverters

  1. Standard IEC 62271-202: High-voltage switchgear and control gear – Part 202: High-voltage/ low-voltage prefabricated substation.
  2. Standard IEC 62271-200: High-voltage switchgear and control gear – Part 200: AC metal-enclosed switchgear and control gear for rated voltages above 1 kV and up to and including 52 kV.
  3. UL 1741 V/f abnormality and HiPot test.
  4. CSA C22.2 107.1 HiPot test.

For ConextTM PV Box

  1. Standard IEC 62271-202: High-voltage switchgear and control gear – Part 202: High-voltage/ low-voltage prefabricated substation.
  2. Standard IEC 62271-200: High-voltage switchgear and control gear – Part 200: AC metal-enclosed switchgear and control gear for rated voltages above 1 kV and up to and including 52 kV.
  1. Sandard IEC 61439: Low-voltage switchgear and control gear assemblies.
  2. Standard IEC 60076: Power transformers – Part 1: General.
  3. Standard EN779:2012 -> Particulate air filters for general ventilation – Determination of the filtration performance.