Protect your solar investment with Schneider Electric’s worldwide network
Leverage Schneider Electric’s worldwide network. We offer services in over 110 countries providing 6,000 Solar experts in all regions / time zones. From spare parts replacement to long-term power plant services, our experts provide continuous high-level support in order to ensure the optimum performance of your PV plants.
The Schneider Electric global footprint in all countries makes us a truly global company with local knowledge and footprint.
Regional Hub Benefits
The Regional Hub is accountable for:
- 24/7 hotline with L1 / L2 services operation specialists
- Scheduler and dispatchers
- Dedicated field service engineers
- Dedicated control room
- Single point of contact for spare parts
Why partner with Schneider Electric Solar Business?
- Our solutions are designed for fast, easy and efficient servicing
- We have adapted our footprint to better attend to your needs
- Minimize your total cost of ownership with our service offers
- Advanced analytics capabilities to reduce component failures
Optimal
First time fix rate
24 hours max
After detection to fix an issue
25% downtime reduction
Extraordinary efficiency
Services Offering Bricks
Our solutions are designed for fast, easy and efficient servicing. We have adapted our footprint to better attend to your needs.
Conext™ Viewer is the local and remote user interface for Conext SmartGen™ power system. It is used to monitor and configure the inverters on site and remotely. It also provides advanced features for troubleshooting.
Spare parts availability
Quality assurance process applied on all spare parts
Management of component obsolescence and backwards compatibility
Re-engineering of printed circuit boards and power electronics sub-assemblies
Documented spare parts and firmware evolution through service bulletins
Robust supply chain
Customer inventory management capabilities
Monitoring of supply chain performance
Country and regional spare parts logistics centers
Professional packaging
Controlled storage conditions and shelf life management
Field replacement unit (FRU) approach
We have spare part concept fully designed for services.
For each FRU these aspects are analyzed:
FRU definition
Useful life analysis
Random failure analysis
Degradation monitoring
Hardware and software requirements
Diagnostics and first-time fix
Reliability testing
Service procedure
Spare parts strategy
Service logging requirements
